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[HELP] Zalando Refund

by Fvcked - 08 June, 2020 - 03:23 PM
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Hey guys.

I am doing a partial refund on Zalando for the first time. I spoke to customer service who said he would be sending me a legal statement to sign and resend, so he could start looking into the problem.

Is this normal or should I skip the refund?
This post is by a banned member (Tizzyb) - Unhide
This post is by a banned member (Fvcked) - Unhide
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#3
(08 June, 2020 - 05:34 PM)Tizzyb Wrote: Show More
It's normal. Just sign, return and wait for your refund 10/10

Dope. Thank you pal!

Btw. just another question: I see on the package that there is a quite accurate weight on the parcel (2 decimal digits), so I bailed out on refunding the 2 most expensive items, in which one of them were a pair of shoes, which was most of the weight - can i safely do the shoes even though they account for most of the parcel's weight?  [Image: PepoThink.png]

2) If I can do the shoes, is it still safe to write them on the legal statement instead of the other item, even though I said the other item to the customer service, and he wrote product IDs in the mail?
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