#1
Hello all, 

I am a former PayPal employee, I spent nearly 15 years with the company and was exposed to a plethora of different back-end departments including Chargebacks, Due Diligence, Compliance (for North America, the EU and Australia), Acceptable Use (now known as 'Buyer Risk Management'), customer and merchant services, Disputes and Claims, and Risk Management. 

My information is still pretty current, however some policies and procedures have probably been changed - and they're not paying me to read every new version of the User Agreement anymore. I read a lot of posts on here and other forums from people who claim to know exactly how the ins-and-outs work, and (while some are close) a lot are simply giving bad advice. 

I'm grateful for all the awesome information I get from this forum, and feel guilty that I am unable to bring more to the table, so this is my invitation to anyone who needs assistance with PayPal issues: please feel free to reach out to me, and I will do my absolute best to give you the straight information (completely unbiased by morals or brand loyalty as well). 

I can't promise I'll be quick, but I will respond if you reach out. 

Take care!